To maximize your eCommerce sales, you should optimize the shopping cart process. In doing so, you minimize abandonment rates and maximize conversion rates.
To that end, here are 5 quick tips to get you on your way to better shopping cart results:
1. Keep It Simple – use clean, simple layout
2. Remove Unnecessary Fields – the more fields, the more likely the shopper is to abandon the cart
3. Do Not Require Registration – why add a level of commitment that simply isn’t there for many prospective shoppers?
4. Label Buttons Clearly – make it stupidly simple for someone to understand what each button option is for
5. Include Images – studies have shown that adding product images to the shopping cart increases conversion rates
6. Clarify the Process Steps – how many steps are there in the process, and where is the shopper at in the process?
7. Minimize Steps – provide single page checkout if possible, or at the very least simplify the checkout process with as few steps as possible
8. Provide Contextual Answers – unanswered questions lead to doubt, which leads to abandonment
9. Demonstrate Trust – include a link to your privacy policy, show trustmarks such as VeriSign, McAfee, BBB, etc.
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